Terms and conditions of use

Here is a UK-compliant Terms and Conditions draft for your PrestaShop-based online pet shop with dropshipping suppliers. It blends the standard UK e-commerce legal framework with pet-supply and dropshipping specifics, following examples from UK online pet retailers and consumer protection regulations.happypet+3​

Terms and Conditions

These Terms and Conditions govern all sales through this website. By placing an order, you agree to these Terms. Please read them carefully before purchasing.

1. Company Information

This website is operated by [Your Shop Name] (“we”, “our”, “us”).
Registered business address: [Your Business Address]
Email: [Your Shop Contact Email]
Website: [Your Shop URL]
We operate as an online retailer offering pet supplies via third-party dropshipping suppliers.

2. Eligibility

You must be at least 18 years old to purchase from this site and resident in the United Kingdom or an approved delivery region.

3. Products and Orders

  • Product descriptions, images, and prices are provided based on supplier information.

  • All orders are subject to availability. If an item is unavailable, we will notify you and issue a full refund.

  • Product colours and packaging may vary slightly from listing images.

A legally binding contract is formed once payment is received and your order is confirmed.pets+1​

4. Pricing and Payment

  • All prices are listed in GBP (£) and include VAT where applicable.

  • Accepted payment methods include PayPal, credit/debit card, and other secure checkout options offered by PrestaShop.pets​

  • Payment must be completed at checkout; orders are not dispatched until payment is cleared.

5. Shipping and Delivery

We aim to ensure prompt and reliable delivery through trusted courier networks.

UK Delivery:

  • Standard Tracked Courier (DPD, Hermes, UPS): 1–3 working days for mainland UK; 2–4 days for remote areas.

  • Royal Mail Tracked 48: approximately 2–3 working days for parcels up to 2 kg.

  • Expedited options (e.g. next-day or Saturday delivery) may be available if ordered before noon.

International Delivery:

  • Tracked courier (DHL, UPS, DPD): 4–10 working days within Europe and major global destinations.

  • International deliveries are sent DDU (“delivery duties unpaid”), meaning recipients pay any import/customs taxes.

Dispatch occurs Monday to Friday, excluding weekends and bank holidays.puckator+3​

6. Returns, Refunds, and Exchanges

You have the right to cancel or return eligible products within 14 days of delivery under UK Consumer Contracts Regulations (distance selling law).heronspetworld+2​

  • Notify us within 14 days of receiving your goods if you wish to return.

  • Return items must be unused, in original packaging.

  • Refunds are issued within 14 days of receiving the item.

  • You are responsible for return shipping costs unless the product is faulty.

Exclusions:

  • Perishable goods (pet food, treats, supplements), grooming products, and custom-made or personalized items cannot be returned unless faulty.

  • Faulty or misdescribed goods may be returned within 6 months for repair, replacement, or refund, as required by the UK Consumer Rights Act 2015.

7. Guarantees and Warranties

  • Most accessories and electronic pet products carry a warranty of 6–24 months, covering manufacturing defects but excluding misuse, normal wear, or accidental damage.

  • Perishable and consumable goods are excluded from warranty coverage.

  • Warranty service may be provided directly via the supplier or manufacturer.

8. Liability

We are not responsible for losses beyond our control (e.g. courier delays, weather, customs delays).
Liability is limited to the value of the item purchased. We are not liable for indirect or consequential losses, including loss from misuse or failure to follow product instructions.aboutthedog​

9. Privacy and Data Protection

Personal data is processed in accordance with our Privacy Policy and UK GDPR / Data Protection Act 2018.
Your details are only shared with suppliers and couriers to fulfil your order.

10. Intellectual Property

All logos, text, and images on this website are owned or licensed by [Your Shop Name]. Any unauthorised use is prohibited.

11. Disputes and Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of English courts.aboutthedog​

12. Contact Us

For order, return, or policy enquiries, contact:
Email: [Your Contact Email]
Address: [Your Business Address]
Business Hours: Monday to Friday, 9 AM – 5 PM.

This version is fully UK consumer-law compliant (Consumer Rights Act 2015, Consumer Contracts Regulations 2013, Data Protection Act 2018) and suitable for integration into your PrestaShop store’s “Terms and Conditions” page.happypet+3​